Terms of Service
Last updated: December 18, 2025
These Terms of Service (“Terms”) govern your access to and use of Soli’s website, software, and related services (the “Service”). By accessing or using the Service, you agree to these Terms.
1) Who we are and what you’re agreeing to
Soli provides a subscription-based software service delivered through a local-first application experience. Some features may require an internet connection and/or third-party partners.
If you are using the Service on behalf of a practice or organization, you represent that you have the authority to bind that entity to these Terms. In that case, “you” and “your” refers to both you and the entity.
2) Privacy
Our Privacy Policy explains how we handle information. By using the Service, you agree to the Privacy Policy.
3) Accounts and responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, complete, and current information and to keep it updated.
You are responsible for your hardware, device security, and internet connection required to use online features.
4) Subscriptions, billing, and renewals
4.1 Subscription access
Soli is offered via subscription plans (monthly, annual, or otherwise as presented at purchase). Your subscription grants you access to the Service for the period you purchase, subject to these Terms.
4.2 Automatic renewal
Unless otherwise stated at checkout or in your account, subscriptions may automatically renew. You can manage renewal and cancellation in your account settings (or by contacting support if your plan requires it).
4.3 Fees, taxes, and payment processing
You agree to pay the fees associated with your plan and any applicable taxes. Payments are typically processed by a third-party payment processor.
4.4 Partner transaction and usage-based fees
Some features rely on third-party partners (for example, payment processing, SMS delivery, claims/eligibility services, or optional backup/sync). If you enable or use those features, usage-based or per-transaction fees may apply, including fees charged by those partners. These fees are not the same as your base subscription fee.
We aim to surface disclosures before you enable partner-backed services.
4.5 Price changes
We may change subscription pricing or fee structures in the future. If we do, we will provide notice as required by law and consistent with your plan terms.
4.6 Refunds and trials
Refunds and trial access (if any) are described at checkout, in the applicable plan terms, or in written communications from Soli. If you have questions, contact legal@meetsoli.com.
5) Local-first use, offline capability, and online features
Soli is local-first by design, but not all features work offline.
Certain features require an internet connection, including (without limitation) client communication features, optional backup/sync, integrations, and certain account or subscription-related actions. You are responsible for ensuring you have the connectivity needed for the features you enable.
6) Acceptable use
You agree not to misuse the Service. You may not:
- attempt to access systems or data in unauthorized ways
- interfere with or disrupt the Service
- upload malware or use the Service to distribute harmful code
- reverse engineer the Service except where permitted by law
- use the Service in violation of applicable laws or third-party rights
7) Your content and professional responsibilities
You retain your rights to the content you create, import, or store within the Service, subject to functionality you enable and these Terms.
You are responsible for complying with your professional, ethical, and legal obligations, including obtaining client consent where required and maintaining appropriate documentation and recordkeeping practices.
Soli is not a substitute for professional judgment. You are responsible for how you use the Service in clinical and operational contexts.
8) Support
We may provide support channels (email, help desk, etc.). Support may require you to share diagnostic information. You are responsible for ensuring you do not share PHI unless you intentionally choose to and it is necessary for the support request.
9) Intellectual property
The Service and its content, features, and functionality are owned by Soli and its licensors and are protected by intellectual property laws. Soli grants you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription term, subject to these Terms.
10) Third-party services and links
The Service may integrate with or link to third-party services. Soli does not control those services, and your use of them may be governed by separate terms and policies. Soli is not responsible for third-party services.
11) Disclaimers
The Service is provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, Soli disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation.
12) Limitation of liability
To the fullest extent permitted by law, Soli and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill arising from or related to your use of the Service.
To the fullest extent permitted by law, Soli’s total liability for any claim arising out of or relating to the Service will not exceed the amount you paid to Soli for the Service in the twelve (12) months before the event giving rise to the claim.
13) Indemnification
You agree to indemnify and hold harmless Soli and its affiliates from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Service, your content, or your violation of these Terms or applicable law.
14) Termination
We may suspend or terminate access to the Service if you violate these Terms or if we must do so for legal or security reasons. You may stop using the Service at any time.
Termination may result in loss of access to online service components. Because Soli is local-first, you may retain locally stored data on your device, subject to the product’s design and your device security practices.
15) Governing law and venue
These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles. Any disputes will be brought in the state or federal courts located in Texas, and you consent to their jurisdiction and venue.
16) Changes to these Terms
We may update these Terms from time to time. We will update the “Last updated” date when we do. If changes are material, we may provide additional notice. Continued use of the Service after changes take effect constitutes acceptance.
17) Contact
Questions about these Terms can be sent to support@meetsoli.com.